We are very sorry for your loss. Due to the nature of our products, there is always a possibility of damage during transportation. We assure you that we do our best to inspect each product before packing and shipping. However, we do not accept any returns or refunds once the product leaves our studio. That said, we do review the extent of damage on a case-by-case basis. If you have any questions, please don’t hesitate to reach out to us at contact@nestalike.com.